{"id":460,"date":"2020-05-23T22:25:41","date_gmt":"2020-05-23T22:25:41","guid":{"rendered":"https:\/\/diagraphsnyder.com\/catalog\/?page_id=460"},"modified":"2020-05-23T22:26:44","modified_gmt":"2020-05-23T22:26:44","slug":"sc-5-support-faq","status":"publish","type":"page","link":"https:\/\/diagraphsnyder.com\/catalog\/sc-5-support-faq\/","title":{"rendered":"SC-5 Support &#038; FAQ"},"content":{"rendered":"<div class=\"row\"  id=\"row-1752940505\">\n\n\t<div id=\"col-1543139813\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<div class=\"video video-fit mb\" style=\"padding-top:56.25%;\"><p><iframe loading=\"lazy\" title=\"SC 5 Electronic Stencil Cutter Quickstart Guide\" width=\"1020\" height=\"574\" src=\"https:\/\/www.youtube.com\/embed\/E6XJ4mrp-Aw?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe><\/p>\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-759892534\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<div class=\"container section-title-container\" ><h3 class=\"section-title section-title-center\"><b><\/b><span class=\"section-title-main\" >SC-5 Electronic Stencil Cutter Files<\/span><b><\/b><\/h3><\/div>\n<p>Dongle \/ HASP Security Device Drivers (Updated for compatibility with Vista &amp; XP 64) &#8211;\u00a0<a href=\"https:\/\/www.diagraphmsp.com\/assets\/site\/docs\/HASP_HL_driver_setup.zip\" target=\"_blank\" rel=\"noopener noreferrer\">For Version 7.1<\/a> &#8211; <a href=\"https:\/\/www.diagraphmsp.com\/assets\/site\/downloads\/HASP4_driver_setup.zip\" target=\"_blank\" rel=\"noopener noreferrer\">For Version 5.0<\/a><\/p>\n<p>USB Drivers (COM Port Emulation for cutters equipped with USB Ports) &#8211; <a href=\"https:\/\/www.diagraphmsp.com\/assets\/site\/docs\/CDM_20204.zip\" target=\"_blank\" rel=\"noopener noreferrer\">For Windows 2000, XP &amp; Vista<\/a><\/p>\n<p>Control Center Software (For Diagnostic Purposes) &#8211; <a href=\"https:\/\/www.diagraphmsp.com\/assets\/site\/downloads\/ioline_cc_setup.zip\" target=\"_blank\" rel=\"noopener noreferrer\">For Windows<\/a><\/p>\n<p>Full StencilCAD 7.1 Manual (For Advanced Users) &#8211; <a href=\"https:\/\/www.diagraphmsp.com\/assets\/site\/downloads\/71_StencilCad_Manual.zip\" target=\"_blank\" rel=\"noopener noreferrer\">Zipped PDF File<\/a><\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<div class=\"container section-title-container\" ><h1 class=\"section-title section-title-normal\"><b><\/b><span class=\"section-title-main\" >SC5 & StencilCAD Support - Frequently Asked Questions<\/span><b><\/b><\/h1><\/div>\n<p><strong><a id=\"q1\" name=\"q1\"><\/a><span style=\"font-size: 90%;\">Q: <\/span><\/strong><span style=\"font-size: 90%;\">When I try to send a file to the SC-5 machine to be cut, I receive the following error message \u201cError Locating Security Device\u201d?<\/span><br \/><span style=\"font-size: 90%;\"><strong>A:<\/strong> There are several solutions to this problem, please check all of the following.<\/span><\/p>\n<ol>\n<li><span style=\"font-size: 90%;\">Make sure the dongle is secured in the USB port.<\/span><\/li>\n<li><span style=\"font-size: 90%;\">Plug the dongle into another USB port, to make sure you do not have a USB problem with your computer.<\/span><\/li>\n<li><span style=\"font-size: 90%;\">Your password might be incorrect in your software. Check the Stencil-CAD settings in the top menu.<\/span><\/li>\n<li><span style=\"font-size: 90%;\">Drivers on your computer might need updated. Refer to the <a href=\"\/downloads\">Downloads<\/a> section of this website to download the updated drivers.<\/span><\/li>\n<\/ol>\n<hr class=\"thin\" \/>\n<p><span style=\"font-size: 90%;\"><strong> Q: <\/strong>When I send a file to the SC-5 machine to be cut, the screen shows bytes sent to the machine, but the SC-5 machine is not cutting?<\/span><br \/><span style=\"font-size: 90%;\"><strong>A:<\/strong> Make sure that you have set a start point on the SC-5 cutter; the green light should be on. If that does not help, your \u201cCOM Port\u201d settings could be wrong in your software. Please refer to page 12 of the Quick Start Manual to change the COM Port settings.<\/span><\/p>\n<hr class=\"thin\" \/>\n<p><span style=\"font-size: 90%;\"><strong>Q: <\/strong>There seems to be an over cut on my stencils, or small swirl marks at the connecting points?<\/span><br \/><span style=\"font-size: 90%;\"><strong>A:<\/strong> The \u201cSpeed\u201d knob on the SC-5 machine might be set too high. Lower the \u201cSpeed\u201d setting and re-cut your stencil. Also make sure that you have a sharp blade installed, a dull or chipped blade can cause cutting problems. If you are still having problems, select \u201cCut\u201d then \u201cTool Options\u201d on the top menu, and make sure that the \u201cBlade Off-Set\u201d is set to .047.<\/span><\/p>\n<hr class=\"thin\" \/>\n<p><span style=\"font-size: 90%;\"><strong>Q: <\/strong>How do I cut multiple copies of a stencil?<\/span><br \/><span style=\"font-size: 90%;\"><strong>A: <\/strong>When you are ready to cut your stencil, in the Cut Preview screen, click on the \u201c&#8230;\u201d button under \u201cRepeats\u201d to configure the number and settings of the repeat function.<\/span><\/p>\n<hr class=\"thin\" \/>\n<p><span style=\"font-size: 90%;\"><strong>Q:<\/strong> When the SC-5 vinyl cutting machine is cutting a stencil, it stops in the middle of cutting the stencil?<\/span><br \/><span style=\"font-size: 90%;\"><strong>A:<\/strong> Refer to the LED on the front of the machine: The following LED codes are error messages visible on the front panel of the vinyl cutter between the force knob and Start\/Stop switch. These errors normally occur while cutting a stencil or just as the stencil is sent to the cutter. The LED can be green, red or a flashing combination of both.<\/span><\/p>\n<p><span style=\"font-size: 90%;\"><em>If the front panel green light is blinking once:<\/em><\/span><br \/><span style=\"font-size: 90%;\"><strong>Possible Cause:<\/strong> The carriage (Y-axis) is jammed.<\/span><br \/><span style=\"font-size: 90%;\"><strong>Solution: <\/strong>Turn off your cutter and clear away any debris or jammed material.<\/span><\/p>\n<p><span style=\"font-size: 90%;\"><em>If the front panel red light is blinking once:<\/em><\/span><br \/><span style=\"font-size: 90%;\"><strong>Possible Cause:<\/strong> 1. The drive shaft (X-axis) is jammed.<\/span><br \/><span style=\"font-size: 90%;\"><strong>Solution: <\/strong>1. Turn off your cutter and clear away any debris or jammed material.<\/span><\/p>\n<p><span style=\"font-size: 90%;\"><strong>Possible Cause:<\/strong> 2. The machine is having trouble pulling the media off of the roll.<\/span><br \/><span style=\"font-size: 90%;\"><strong>Solution:<\/strong> 2. Create a \u201cgravity loop\u201d by unrolling enough media to create your whole sign or stencil without the machine having to pull it off of the roll itself.<\/span><\/p>\n<p><span style=\"font-size: 90%;\"><em>If the front panel red light is blinking twice:<\/em><\/span><br \/><span style=\"font-size: 90%;\"><strong>Possible Cause:<\/strong> Buffer overflow or communication problem.<\/span><br \/><span style=\"font-size: 90%;\"><strong>Solution: <\/strong>Clear the buffer by turning the machine off, then press &amp; hold the \u201cUp\u201d arrow button on the front panel as you turn the machine back on. When the carriage starts to move, release the \u201cUp\u201d arrow button.<\/span><\/p>\n<p><span style=\"font-size: 90%;\"><em>If the front panel red &amp; green lights are blinking alternately:<\/em><\/span><br \/><span style=\"font-size: 90%;\"><strong>Possible Cause:<\/strong> 1. Plotter language syntax error.<\/span><br \/><span style=\"font-size: 90%;\"><strong>Solution:<\/strong> 1. Make sure the correct driver is selected in the software.<\/span><\/p>\n<p><span style=\"font-size: 90%;\"><strong>Possible Cause:<\/strong> 2. Bad or corrupted file.<\/span><br \/><span style=\"font-size: 90%;\"><strong>Solution:<\/strong> 2. Recreate file.<\/span><\/p>\n<hr class=\"thin\" \/>\n<p><span style=\"font-size: 90%;\"><strong>Q:<\/strong> Can I network Stencil-CAD or install it on multiple computers?<\/span><br \/><span style=\"font-size: 90%;\"><strong>A: <\/strong>No, Stencil-CAD is made for stand-alone computers only and cannot be networked.<\/span><\/p>\n<hr class=\"thin\" \/>\n<p><span style=\"font-size: 90%;\"><strong>Q: <\/strong>I do not have any of the \u201cStencil\u201d fonts installed into my software?<\/span><br \/><span style=\"font-size: 90%;\"><strong>A: <\/strong>The \u201cStencil\u201d fonts are installed with the software during the installation. To install the fonts, click \u201cFile\u201d on the top menu, then \u201cInstall\u201d, then select \u201cFont\u201d. Make sure that CADLINK.VEF is checked. Click the \u201cSearch Now\u201d button and then \u201cInstall All\u201d.<\/span><\/p>\n<hr class=\"thin\" \/>\n<p><span style=\"font-size: 90%;\"><strong>Q:<\/strong> The \u201cSearch Ports\u201d button does not appear when I go to the Plotter Setup screen in Cut &gt; Cutting Defaults &gt; Setup?<\/span><br \/><span style=\"font-size: 90%;\"><strong>A:<\/strong> Click on the \u201cPort\u201d tab in the Plotter Setup window, change the \u201cPort Location\u201d to any COM port number, then click on the \u201cPlotter\u201d tab again &amp; the buttons should now appear.<\/span><\/p>\n<hr class=\"thin\" \/>\n<p><span style=\"font-size: 90%;\"><strong>Q: <\/strong>Did my stencil cut all the way through my stencil sign board?<\/span><br \/><span style=\"font-size: 90%;\"><strong>A: <\/strong>If your stencil did NOT cut all the way through your stencil board, the blade needs to be adjusted. Turn the blade out of the foot holder no more than a \u00bc of a turn, then re-cut your stencil. If you are still having problems cutting out the stencil completely, keep adjusting the blade until the stencil cuts out completely.<\/span><\/p>\n<hr class=\"thin\" \/>\n<p><span style=\"font-size: 90%;\"><strong>Q: <\/strong>Did my stencil cut completely through the two ply material? (Examples of two ply materials are Ultra-Cut, Poly-NT and Vinyl.)<\/span><br \/><span style=\"font-size: 90%;\"><strong>A: <\/strong>When cutting two-ply material, you do NOT want to cut all the way through the entire sheet. You only want to cut the top layer and scar the bottom; the bottom layer is just the backing for the material. If you are cutting all the way through the material, the blade needs to be adjusted. Turn the blade into the foot holder no more than \u00bc of a turn, then re-cut your stencil. If you are still cutting the entire piece of material, keep adjusting your blade until you only scar the backing of the material.<\/span><\/p>\n<hr class=\"thin\" \/>\n<p><span style=\"font-size: 90%;\"><strong>Q: <\/strong>The blade cut all the way through the stencil board, but it seems to be cutting too deep?<\/span><br \/><span style=\"font-size: 90%;\"><strong>A: <\/strong>Yes, it is possible for vinyl cutting machines to cut the stencil board too deep. You can tell that you have cut the stencil board to deep by looking at the cutting strip on your SC-5 machine. The cutting strip is a small thin strip of plastic that the blade comes into contact with while cutting your stencil. If you notice big gouges or deep cuts in the cutting strip, you have cut your stencil to deep. Turn the blade into the foot holder \u00bc of a turn, and re-cut your stencil.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Q: When I try to send a file to the SC-5 machine to be cut, I receive the following error message \u201cError Locating Security Device\u201d?A: There are several solutions to this problem, please check all of the following. Make sure the dongle is secured in the USB port. Plug the dongle into another USB port, [&#8230;]\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-460","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>SC-5 Support &amp; FAQ - Diagraph Snyder, Inc.<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/diagraphsnyder.com\/catalog\/sc-5-support-faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"SC-5 Support &amp; FAQ - Diagraph Snyder, Inc.\" \/>\n<meta property=\"og:description\" content=\"Q: When I try to send a file to the SC-5 machine to be cut, I receive the following error message \u201cError Locating Security Device\u201d?A: There are several solutions to this problem, please check all of the following. 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Make sure the dongle is secured in the USB port. 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